Refund Policy

2.1 First-Time Subscribers: If you subscribe to DuckScript Pro or Business for the first time, you are eligible for a full refund within 14 days of your initial purchase, no questions asked.

2.2 How to Request: To request a refund during this period, contact us at support@duckscript.com with your account email and subscription details.

2.3 Processing Time: Refunds are processed within 5-7 business days and will be returned to your original payment method.

2.4 Account Closure: Upon refund, your account will be downgraded to the Starter (free) plan, and any Pro/Business features will no longer be accessible.

3.1 No Refunds on Renewals: Subscription renewals (monthly or annual) are not eligible for refunds after the 14-day guarantee period has expired.

3.2 Cancellation Before Renewal: You can cancel your subscription at any time before the next billing date to avoid future charges. Cancellation does not entitle you to a refund for the current billing period.

3.3 How to Cancel: Go to Settings → Billing → Manage Billing, or contact support at support@duckscript.com.

4.1 Not Eligible: If you downgrade from a higher-tier plan (Business → Pro or Pro → Starter), you will not receive a prorated refund for the unused portion of your current billing period.

4.2 Access Until End of Period: You will retain access to your current plan's features until the end of your billing period. The downgrade will take effect on the next billing date.

5.1 14-Day Guarantee Applies: Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date.

5.2 After 14 Days: Annual subscriptions are non-refundable after the 14-day guarantee period, even if the subscription is canceled.

5.3 Cancellation of Annual Plans: You may cancel at any time, but you will continue to have access until the end of the 12-month period. No partial refunds will be issued.

We may issue refunds outside of the standard 14-day period in the following exceptional circumstances:

• Service outages lasting more than 72 consecutive hours
• Critical bugs that prevent you from using core features for more than 7 days
• Duplicate charges or billing errors on our part
• Account suspension due to our error

Refunds for exceptional circumstances are evaluated on a case-by-case basis. Contact us at support@duckscript.com with documentation of the issue.

8.1 Failed Payments: If a payment fails (e.g., insufficient funds, expired card), your subscription will be marked as "Past Due." You have 7 days to update your payment method before your account is downgraded to the Starter plan.

8.2 Chargebacks: If you initiate a chargeback through your bank or credit card company, your account will be immediately suspended pending resolution. We encourage you to contact us first to resolve billing disputes.

8.3 Chargeback Fees: If a chargeback is found to be invalid, you may be charged for the chargeback processing fee ($15-$25) in addition to the original subscription amount.

10.1 Processing Time: Approved refunds are processed within 5-7 business days.

10.2 Payment Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal).

10.3 Bank Processing: After we process the refund, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank.

10.4 Confirmation: You will receive an email confirmation once the refund has been processed.